Director, Customer Analytics & Experience Strategy

PwC; Chicago (IL); On-site; USD 155,000 - 410,000; Full time

Benefits offered by this job

medical

dental

vision

401k

holiday pay

vacation

personal and family sick leave

and more

Job summary

PwC in the United States seeks a Front Office Strategy Consulting - Customer Analytics - Director to lead initiatives that boost customer experience and drive growth. You will set strategic direction, foster executive-level client relations, and mentor teams across PwC networks, translating vision into actionable strategies and driving loyalty.

You will analyze customer touchpoints, map journeys, and design personalized experiences that enhance satisfaction and advocacy, while expanding

Qualifications

• Bachelor's degree required.
• 9+ years of experience required.
• Preference for specific fields of study as listed in the ad.

Responsibilities

• Lead strategic initiatives to enhance customer experience and drive business growth.
• Analyze customer touchpoints and design customer journey maps to create seamless experiences.
• Develop customer-centric solutions that improve satisfaction, loyalty, and advocacy.
• Oversee multiple projects and maintain executive-level client relations.
• Mentor and guide the next generation of leaders in customer analytics and strategy.

Skills

Customer analytics

Strategy leadership

AI fluency

CX design

Education

Bachelor's degree

Job description

PwC in the United States seeks a Front Office Strategy Consulting - Customer Analytics - Director to lead initiatives that boost customer experience and drive growth. You will set strategic direction, foster executive-level client relations, and mentor teams across PwC networks, translating vision into actionable strategies and driving loyalty.

You will analyze customer touchpoints, map journeys, and design personalized experiences that enhance satisfaction and advocacy, while expanding