Director of Customer Analytics Strategy

PwC South Africa; Seattle (WA); On-site; Confidential; Full time

Job summary

PwC is seeking a Front Office Strategy Consulting - Customer Analytics Director to lead customer experience initiatives and drive business growth. You will set strategic direction, oversee multiple projects, and maintain executive-level client relationships.

As a Director, you will mentor future leaders, translate vision into action, and collaborate across PwC networks to maximize client satisfaction and outcomes, while navigating a dynamic market with opportunities for innovation.

Qualifications

• Bachelor's degree required.
• 9+ years of experience in strategy consulting or customer analytics.
• Experience leading client engagements at senior level.

Responsibilities

• Lead strategic initiatives to enhance customer experience and drive business growth.
• Analyze customer touchpoints and design customer journey maps to create seamless experiences.
• Develop customer-centric solutions that improve satisfaction, loyalty, and advocacy.
• Oversee multiple projects and maintain executive-level client relations.
• Translate vision into actionable strategies and inspire teams to achieve goals.
• Promote technological advances and foster environments where people and technology thrive together.
• Identify market gaps and convert opportunities into successful outcomes for the firm.
• Mentor the next generation of leaders in customer analytics and strategy.
• Collaborate across the PwC Network to maximize client satisfaction and scale efficiencies.
• Drive thought leadership by developing new ideas, solutions, and structures.

Skills

9+ years experience

AI fluency

CX design

Customer journey analysis

Executive-level client relations

Education

Bachelor's degree

Job description

PwC is seeking a Front Office Strategy Consulting - Customer Analytics Director to lead customer experience initiatives and drive business growth. You will set strategic direction, oversee multiple projects, and maintain executive-level client relationships.

As a Director, you will mentor future leaders, translate vision into action, and collaborate across PwC networks to maximize client satisfaction and outcomes, while navigating a dynamic market with opportunities for innovation.