Director of First Impressions - Front Desk (Urgent Care)

Healthcare Express; Marshall (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Short-term disability

Long-term disability

Accident coverage

Critical illness coverage

Paid time off

Bereavement leave

Job summary

HealthCARE Express is seeking a Front Desk Team Member / Director of First Impressions to welcome patients, check in, verify demographics and insurance, and handle payments in a busy urgent care setting.

You will answer calls, schedule, scan documents, protect confidentiality, and coordinate with the clinical team to keep patient flow smooth. Flexibility and teamwork are highly valued in this fast-paced environment.

Qualifications

• Experience in healthcare or medical office is helpful.
• HIPAA knowledge is helpful.
• Strong communication and customer service skills.

Responsibilities

• Greet and check in patients, verify demographic and insurance information.
• Answer incoming calls and collect payments, provide receipts, scan documents.
• Maintain accurate information in the system and protect patient confidentiality.
• Work closely with the clinical team to keep patient flow moving.
• Be flexible and willing to learn as clinics grow.

Skills

Customer service

Multitasking

Communication

Friendly demeanor

Job description

HealthCARE Express is seeking a Front Desk Team Member / Director of First Impressions to welcome patients, check in, verify demographics and insurance, and handle payments in a busy urgent care setting.

You will answer calls, schedule, scan documents, protect confidentiality, and coordinate with the clinical team to keep patient flow smooth. Flexibility and teamwork are highly valued in this fast-paced environment.