Director of Enterprise Strategy & AI Value Realization

Salesforce, Inc.; Georgia; On-site; USD 180,000 - 240,000; Full time

Job summary

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Experience Services Competency within Salesforce Professional Services seeks a Business Strategy Director to ensure delivery excellence across customers and to translate ambitions into multi-year programs.

They partner with C-level clients, craft industry-specific strategies, and lead cross-functional teams to drive value realization in financial services and healthcare sectors.

Responsibilities

• Strategic Advisory: Provide business strategy subject matter expertise as it relates to Salesforce products and services during delivery cycles. Work cross-functionally within Salesforce to define program scope, team, value narrative, and pitch. Uncover future sales opportunities to drive ongoing customer value.
• Strategic Discovery & Assessment: Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities. Conduct assessments and facilitate workshops to develop future-state operating models and business visions. Identify enterprise business process and operations improvements to realize efficiencies and increase impact.
• Strategy Roadmap: Develop multi-year, strategic roadmaps that prioritize investments and support business objectives.

Job description

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Experience Services Competency within Salesforce Professional Services seeks a Business Strategy Director to ensure delivery excellence across customers and to translate ambitions into multi-year programs.

They partner with C-level clients, craft industry-specific strategies, and lead cross-functional teams to drive value realization in financial services and healthcare sectors.