Director of Enterprise Connectivity & IT Operations

HDR; Orlando (FL); On-site; USD 120,000 - 187,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability (short/long-term)

Life insurance

Employee assistance program

Paid time away

Parental leave

Paid holidays

Retirement plan with employer match

Tuition reimbursement

Job summary

HDR is seeking an experienced network leadership professional to own service delivery for enterprise connectivity services, including datacenter edge connectivity, LAN/WAN, wireless, firewalls, and cloud connectivity. You will establish priorities and operational objectives aligned with IT strategy while directly managing engineers and leads.

The role requires 10+ years in network engineering with 3+ years in leadership, strong governance, budget involvement, and cross-functional collaboration

Qualifications

• Bachelor's degree or equivalent experience in IT-related field.
• Minimum 10 years of related experience in network engineering, connectivity operations, or enterprise infrastructure.
• Minimum 3 years of experience leading technical teams or service domains.
• Strong understanding of enterprise networking, firewalls, wireless, WAN, and hybrid/public cloud connectivity.
• Experience with IT service management, governance, change control, and incident leadership.
• Ability to balance people leadership, operations, and technical decision-making.
• Strong verbal and written communication skills.

Responsibilities

• Own service delivery and operational performance for enterprise connectivity services including datacenter edge connectivity, office LAN/WAN, branch networking, wireless, firewall services, and cloud connectivity.
• Establish priorities, service objectives, and operational expectations aligned with enterprise IT strategy.
• Directly manage connectivity engineers and/or leads; set clear expectations for delivery, accountability, collaboration, and professional growth.
• Oversee workload distribution, escalation models, on-call structures, staffing, and service continuity planning.
• Lead performance management activities including goal setting, coaching, development, and evaluations.
• Partner with peer managers in infrastructure, cloud, cybersecurity, service management, and support for coordination and risk management.
• Ensure governance for incidents, changes, problems, configuration standards, security controls, and documentation.
• Oversee vendor and carrier relationships, support escalations, service reviews, and contractual/service performance discussions.
• Participate in budgeting, forecasting, lifecycle planning, and cost optimization for connectivity services.
• Translate strategy and roadmap priorities into executable team plans.
• Monitor and report on service health, risks, technical debt, capacity concerns, and improvement progress.
• Champion standardization, automation, operational maturity, and customer-service culture.
• Perform other duties as needed.

Skills

Network engineering

Leadership

ITIL

CCNP/CCIE

Cloud networking

Cybersecurity collaboration

Communication skills

Education

Bachelor's degree in IT/CS/Engineering/Business or equivalent

Tools

CCNP/CCIE

PCNSE

Fortinet

Azure networking

AWS networking

Job description

HDR is seeking an experienced network leadership professional to own service delivery for enterprise connectivity services, including datacenter edge connectivity, LAN/WAN, wireless, firewalls, and cloud connectivity. You will establish priorities and operational objectives aligned with IT strategy while directly managing engineers and leads.

The role requires 10+ years in network engineering with 3+ years in leadership, strong governance, budget involvement, and cross-functional collaboration