Director of Enterprise Client Insights & Strategy

Ryan; Media (Delaware County); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Phone/internet reimbursement

Gym membership

LinkedIn Learning

Flexible work environment

Tuition reimbursement

Career acceleration

Culture & community outreach

Job summary

Ryan seeks a Director of Client Insights to lead the strategic direction and end-to-end management of the enterprise client survey programme, with a focus on expanding in Europe and integrating local requirements into a standardized framework.

You will oversee survey design, deployment, reporting, and closed-loop feedback while partnering with practice leaders and cross-functional teams to translate client feedback into meaningful business improvements and elevated client experiences.

Qualifications

• 5+ years of experience in client insights, customer experience, market research, survey methodology, or related discipline.
• Experience managing enterprise-level survey programs including design, deployment, reporting, and closed-loop feedback.
• Experience with Qualtrics and CRM data environments (e.g., Salesforce) preferred.
• Ability to influence senior stakeholders and lead cross-functional initiatives.

Responsibilities

• Owns end-to-end management and execution of Ryan's enterprise client survey program across divisions and client touchpoints.
• Leads integration of European practices into the enterprise survey program, balancing standardization with local needs.
• Develops, deploys, and improves relational and transactional surveys and closed-loop feedback processes.
• Partners with practice leaders to understand client engagements and feedback needs to enhance survey effectiveness.
• Evaluates coverage and data quality, addressing gaps to improve representativeness of survey participation.

Skills

Leadership

Stakeholder management

Survey methodology

Data analysis

Communication

Strategic thinking

Education

Bachelor's or Master's degree in Business/Analytics/Marketing or related field

Tools

Qualtrics

Salesforce

Excel

Pendo

Job description

Ryan seeks a Director of Client Insights to lead the strategic direction and end-to-end management of the enterprise client survey programme, with a focus on expanding in Europe and integrating local requirements into a standardized framework.

You will oversee survey design, deployment, reporting, and closed-loop feedback while partnering with practice leaders and cross-functional teams to translate client feedback into meaningful business improvements and elevated client experiences.