Head of Client Insights & Experience

Ryan, LLC; Media (Delaware County); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Gym membership or equipment reimburse.

LinkedIn Learning Subscription

Tuition Reimbursement After One Year

Flexible Work Environment

Business connectivity reimbursement

Job summary

Ryan, LLC in Media (Hybrid) is seeking a Director, Client Insights to lead the enterprise client survey program and deliver actionable insights across the firm. This role focuses on integrating European practices, aligning cross-functional operations, and ensuring accurate representation of the client experience.

You will oversee survey methodology, eligibility, deployment, reporting, and closed-loop feedback, while driving data quality and program efficiency to support strategic decision-making.

Qualifications

• Experience leading enterprise survey programs and designing surveys.
• Ability to translate client feedback into actionable insights.
• Experience with Qualtrics and Salesforce integration.
• Strong stakeholder management at senior levels.

Responsibilities

• Lead end-to-end Ryan's enterprise client survey program.
• Integrate European practices into the program.
• Design, deployment, reporting, and closed-loop feedback processes.
• Collaborate with IT, Operations, and Client Experience teams to improve survey quality and efficiency.
• Communicate insights and recommendations to leadership.

Skills

Strategic thinking

Leadership

Cross-functional collaboration

Communication

Data-driven insights

Education

Bachelor/Master degree

Analytics background

Tools

Qualtrics

Salesforce

CRM data environments

Pendo

Job description

Ryan, LLC in Media (Hybrid) is seeking a Director, Client Insights to lead the enterprise client survey program and deliver actionable insights across the firm. This role focuses on integrating European practices, aligning cross-functional operations, and ensuring accurate representation of the client experience.

You will oversee survey methodology, eligibility, deployment, reporting, and closed-loop feedback, while driving data quality and program efficiency to support strategic decision-making.