Senior Manager, Enterprise Client Experience & Insights

CBIZ; Kansas City (MO); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Hybrid work

Job summary

CBIZ, Inc. is seeking a client experience leader to own the enterprise client listening strategy and roadmap, including surveys, onboarding feedback, and interview programs.

You will guide end-to-end survey operations, ensure timely follow-up, and drive action plans with cross‑functional partners. You will develop dashboards and executive reports, collaborating with CRM and Revenue Operations to embed insights in Salesforce and related systems.

Qualifications

• 7 years in client experience, insights, or related fields, with supervisory experience.
• Experience designing and managing survey/feedback programs and turning findings into actions.
• Ability to present insights to senior leaders and influence stakeholders.

Responsibilities

• Own the enterprise client listening strategy and roadmap across surveys and feedback.
• Lead end-to-end survey operations including design, launch, and reporting.
• Establish closed-loop follow-up with standards for action and documentation.
• Create dashboards and executive reporting by service line and geography.
• Partner with leaders to translate findings into retention plans and measurable actions.

Skills

Client experience

Voice-of-the-customer

Customer insights

Market research

Client service

Survey design

Strong presentation skills

Education

Bachelor's degree in business/marketing/analytics/organizational research/communications or related field

Tools

Salesforce

Qualtrics

Medallia

Microsoft Excel

PowerPoint

Job description

CBIZ, Inc. is seeking a client experience leader to own the enterprise client listening strategy and roadmap, including surveys, onboarding feedback, and interview programs.

You will guide end-to-end survey operations, ensure timely follow-up, and drive action plans with cross‑functional partners. You will develop dashboards and executive reports, collaborating with CRM and Revenue Operations to embed insights in Salesforce and related systems.