Director of Elite Client Engagement

Christian Dior Couture; Los Angeles (CA); On-site; USD 165,000 - 175,000; Full time

Job summary

Christian Dior Couture in Beverly Hills seeks a Client Engagement Director to define and lead the clienteling strategy across the new House of Dior flagship. You will drive top-tier relationships, coach boutique teams and partner with corporate groups to deliver elevated experiences that translate into sustained sales growth.

You will recruit, develop and retain high-potential clients, nurture mid-tier growth, and champion a culture of exceptional service for the Americas, leveraging

Qualifications

• At least 10 years of relevant retail management experience required.
• Sense of initiative and commercial creativity.
• Strong knowledge of the luxury industry and hospitality industries
• Ability to work varied hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Lead execution of zone client strategy and clienteling culture within the Boutique.
• Ideate and execute strategy for developing each client tier, in partnership with the Boutique leaders and corporate client teams.
• Implement personalized strategy for the top clients of the Boutique and per Sales Associate.
• Create a mapping and client journey for every top client that encompasses events, gifting and other client activations.
• Partner with Events, Experience and Client teams to develop market appropriate client experiences.
• Create monthly plans to drive client outreach (focusing on mid-tier clients) by associate; ensure follow up and track progress.
• Coach teams on quality and personalized aspect of that client outreach.
• Identify business development opportunities to recruit new clients (hotels, philanthropy, community…) in partnership with the corporate teams
• Use and adapt new client engagement tools.

Skills

Staff development

Interpersonal skills

Organization

Time management

Communication

POS familiarity

Tools

POS systems

Job description

Christian Dior Couture in Beverly Hills seeks a Client Engagement Director to define and lead the clienteling strategy across the new House of Dior flagship. You will drive top-tier relationships, coach boutique teams and partner with corporate groups to deliver elevated experiences that translate into sustained sales growth.

You will recruit, develop and retain high-potential clients, nurture mid-tier growth, and champion a culture of exceptional service for the Americas, leveraging