Strategic Client Services Director - Dedicated Programs

Sedgwick; New Jersey; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible schedule

Referral incentive

Career development

Benefits package

Job summary

Sedgwick is seeking a Client Services Director for our Dedicated Client program in New Jersey. You will lead strategic client management, drive retention, and oversee multi-office teams delivering customized service solutions for jumbo accounts.

Collaborate with operations, IT, and business development to improve the client experience, renewals, and cross-sell initiatives. Opportunity for growth within a global network and strong focus on client value and outcomes.

Qualifications

• Bachelor's degree preferred; CPCU, AIC, ARM or related designations preferred.
• Ten (10) years related experience or equivalent combination of education and experience; two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
• Line of Business Experience: Liability and Workers Compensation Preferred

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance; reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plan.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Identifies and solicits cross-selling opportunities.
• Participates in local insurance community through advanced education and affiliation memberships.
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
• Ensures compliance with all applicable Quality initiatives.]
• perks

Skills

Client service

Account management

Leadership

Education

Bachelor's degree preferred

CPCU / AIC / ARM or related designations preferred

Job description

Sedgwick is seeking a Client Services Director for our Dedicated Client program in New Jersey. You will lead strategic client management, drive retention, and oversee multi-office teams delivering customized service solutions for jumbo accounts.

Collaborate with operations, IT, and business development to improve the client experience, renewals, and cross-sell initiatives. Opportunity for growth within a global network and strong focus on client value and outcomes.