CSM Leader - US Public Sector & Growth

Remote; San Francisco (CA); Remote; USD 149,000 - 182,000; Full time

Benefits offered by this job

Remote-friendly culture

Stock options

Health insurance

Flexible time off

Parental leave

Job summary

Chainguard is seeking a Manager of Customer Success Management for the US Public Sector. You will lead a growing CSM team, partner with service and product leaders, and design scalable customer engagement and retention strategies.

You will drive adoption, mitigate churn, and contribute to revenue growth while maintaining a remote-friendly stance with US-based leadership and collaboration with national teams.

Qualifications

• 3+ years in a leadership role with people management experience.
• Experience in Cybersecurity, DevOps, or an adjacent space.
• Experience working with US Public Sector customers and the regulatory/procurement requirements of the segment.
• Bachelor’s degree in a relevant field; advanced degree preferred.
• Demonstrated success in building and scaling CSM functions.
• In-depth knowledge of project management methodologies and practices.
• Excellent communication and interpersonal skills, with executive-level engagement.
• Remote-friendly, but this role must be based in the United States.

Responsibilities

• Lead and mentor a team of CSMs to foster a high-performance culture.
• Collaborate with CSM and Professional Services leaders to shape the overall CS strategy.
• Develop customer engagement strategies to meet adoption, retention, and growth targets.
• Institute scalable processes focusing on value and customer experience.
• Ensure adoption metrics are understood and churn risks are mitigated; drive account expansion.
• Engage with executives to strengthen relationships and advocate for customers within Chainguard.
• Work with GTM, Product, and Engineering to drive adoption, retention, and renewal forecasts.
• Continuously improve operational processes and stay ahead of market trends.

Skills

Leadership

People management

CSM scaling

Strategic planning

Communication

Customer success

Executive engagement

Education

Bachelor's degree

Advanced degree preferred

Job description

Chainguard is seeking a Manager of Customer Success Management for the US Public Sector. You will lead a growing CSM team, partner with service and product leaders, and design scalable customer engagement and retention strategies.

You will drive adoption, mitigate churn, and contribute to revenue growth while maintaining a remote-friendly stance with US-based leadership and collaboration with national teams.