Director of Customer Success & Field Services

Mantle; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Complete benefits

Competitive compensation

Job summary

A disruptive technology company in San Francisco is seeking a Senior Manager / Director of Customer Success to lead its Customer Success and Field Service organization. You will build and manage a team, oversee budgets, and maintain relationships with major accounts across various industries. With at least 3 years of relevant experience and strong communication skills, you will implement data-driven strategies to enhance customer satisfaction. This full-time role offers competitive compensation and benefits.

Qualifications

• Minimum 3 years experience as Customer Success Manager.
• Proven performance in project management and small team leadership.
• Strong communication skills and ability to engage with customer executives.

Responsibilities

• Build and manage the Customer Success team for scalability.
• Manage budgets and service packages for customer success.
• Oversee delivery, installation, and onboarding at customer locations.
• Manage ongoing operations of technology at current customer sites.
• Implement data-led strategies to drive value for customer relationships.
• Create a data-led model of the customer journey for critical metrics.
• Increase product adoption and retention among diverse customers.
• Collaborate across departments to deliver top tier product and service.

Skills

Customer Success Management

Project Management

Team Leadership

Business Development

Communication Skills

Job description

A disruptive technology company in San Francisco is seeking a Senior Manager / Director of Customer Success to lead its Customer Success and Field Service organization. You will build and manage a team, oversee budgets, and maintain relationships with major accounts across various industries. With at least 3 years of relevant experience and strong communication skills, you will implement data-driven strategies to enhance customer satisfaction. This full-time role offers competitive compensation and benefits.