Director of Customer Experience & Team Leadership

Jason Claybrook - State Farm Agent; Midlothian (VA); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Descripción de la vacante

Jason Claybrook - State Farm Agent in Midlothian, VA is seeking a Director of Customer Service to lead our customer experience initiatives and oversee service operations. You will train and support a team, monitor performance, and coordinate communication with customers while ensuring policy inquiries and billing issues are resolved with empathy and clarity.

If you are a proven leader who cares about the community and meets licensing requirements, join our team to deliver trusted service and

Formación

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsabilidades

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Conocimientos

Leadership

Supervisory experience

Communication

Time management

Motivation

Descripción del empleo

Jason Claybrook - State Farm Agent in Midlothian, VA is seeking a Director of Customer Service to lead our customer experience initiatives and oversee service operations. You will train and support a team, monitor performance, and coordinate communication with customers while ensuring policy inquiries and billing issues are resolved with empathy and clarity.

If you are a proven leader who cares about the community and meets licensing requirements, join our team to deliver trusted service and