Director of Customer Experience & Team Growth

Jennifer Chandler - State Farm Agent; Kellogg (ID); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Retirement benefits

Health benefits

Advancement opportunities

Paid time off

Tuition assistance

Job summary

Jen Chandler- State Farm is seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement, with responsibilities to train staff and ensure service standards.

The position requires leadership, strong communication, and adherence to state licensing requirements; it also offers competitive benefits and opportunities for advancement.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Calm under pressure

Community-minded

Relationship builder

Active listening

Empathy in service

Education

State licensing requirements

Job description

Jen Chandler- State Farm is seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement, with responsibilities to train staff and ensure service standards.

The position requires leadership, strong communication, and adherence to state licensing requirements; it also offers competitive benefits and opportunities for advancement.