Director of Customer Ops & Growth Strategy

Simpro Software New Zealand Ltd; Miami (FL); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Responsible Time Off

Comprehensive medical, dental, vision package

401k/Retirement Plan with 6% employer match

Generous Parental Leave Program

Paid Volunteer Leave Days

Talent Referral Program

Opportunities for career progression

Job summary

Simpro Software New Zealand Ltd is seeking a Director of Customer Operations based in Miami, Florida. In this role, you will be a key strategic partner to the CCO and other global teams, managing operations to enhance customer relationships and ensuring targets are met.

The ideal candidate should possess strong business acumen, decision-making skills, and a global perspective, driving operational excellence through collaboration.

This position offers a comprehensive benefits package, including responsible time off and a 401k plan with employer matching.

Qualifications

• Knows how a business works and is committed to company and customer success.
• Effectively manages tasks with high attention to detail.
• Makes sound decisions using data and insights.
• Pursues high standards and exceptional performance.
• Understands global business dynamics and influences.
• Builds relationships and uses data to support arguments.

Responsibilities

• Coordinate across functions to optimize operations.
• Conduct ad-hoc analyses of business and customer data.
• Drive the 'go-to-market' plan including capacity planning.
• Ensure customer retention and growth targets are met.

Skills

Business Acumen

Administration

Decision Quality

Drive for Excellence

Global Perspective

Influence

Job description

Simpro Software New Zealand Ltd is seeking a Director of Customer Operations based in Miami, Florida. In this role, you will be a key strategic partner to the CCO and other global teams, managing operations to enhance customer relationships and ensuring targets are met.

The ideal candidate should possess strong business acumen, decision-making skills, and a global perspective, driving operational excellence through collaboration.

This position offers a comprehensive benefits package, including responsible time off and a 401k plan with employer matching.