Director of Customer Operations & Growth

The Simpro Group Pty Ltd; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Responsible Time Off

Comprehensive medical, dental, vision package

401k/Retirement Plan with 6% employer match

Generous Parental Leave Program

Paid Volunteer Leave Days

Public Holiday Exchange Scheme

Talent Referral Program

Diverse training and internal networking opportunities

Job summary

The Simpro Group Pty Ltd is seeking a Director of Customer Operations in Miami, Florida. This role involves being a strategic partner to the CCO, managing operations analysts, and optimizing customer operations to attain business targets. The ideal candidate will have strong business acumen, decision-making skills, and a global perspective, while fostering relationships across teams. The position offers comprehensive benefits including health insurance, a 401k plan with employer match, responsible time off, and opportunities for career progression.

Qualifications

• Knows how a business works and committed to the success of the company and customers.
• Effectively manages and organizes tasks and responsibilities with high attention to detail.
• Able to make sound decisions using data and business insights.
• Pursues high standards and motivates others to achieve goals.
• Understands global business dynamics and considers diverse perspectives.
• Builds relationships and uses persuasion skills to influence decisions.

Responsibilities

• Coordinate across functions to optimize operations in the customer organizations.
• Conduct ad-hoc analysis of business and customer data.
• Liaise with Finance on budgets to translate them into operational targets.
• Drive the customer 'go-to-market' plan and ensure targets are achieved.
• Enable executives to manage and scale their business efficiently.

Skills

Business Acumen

Administration

Decision Quality

Drive For Excellence

Global Perspective

Influence

Job description

The Simpro Group Pty Ltd is seeking a Director of Customer Operations in Miami, Florida. This role involves being a strategic partner to the CCO, managing operations analysts, and optimizing customer operations to attain business targets. The ideal candidate will have strong business acumen, decision-making skills, and a global perspective, while fostering relationships across teams. The position offers comprehensive benefits including health insurance, a 401k plan with employer match, responsible time off, and opportunities for career progression.