Senior Manager, Customer Operations & Analytics

USA Simpro Software Ltd.

Miami (FL)

On-site

USD 110,000 - 160,000

Full time

9 days ago

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Benefits offered by this job

Medical, dental & vision package

401k with employer match

Parental leave

Volunteer leave

Training & career development

Job summary

USA Simpro Software Ltd. seeks an experienced Manager of Customer Operations to lead the post-sale operations team and drive excellence in execution, visibility, and performance across customer-facing units.

You will partner with Sales, Success, and Finance to align targets, forecast revenue, and optimize capacity planning using advanced analytics and AI-enabled automation. This role requires strong leadership and deep SaaS operations experience.

Qualifications

Bachelor's degree in Business, Finance, Operations, Economics, or related field; or equivalent practical experience.
Demonstrated experience in customer operations, revenue operations, business operations, finance, or commercial consulting within a SaaS environment.
Proven leadership or supervisory experience with track record of developing and managing operational teams.
Strong proficiency in designing incentive compensation structures, quota frameworks, and capacity planning models for post-sale teams.
Extensive experience in operational planning, KPI management, pipeline forecasting, and executive-level business reporting.
Deep technical familiarity with enterprise CRM platforms, BI software, and data analytics tools.
Active capability in utilizing AI and automation tools to optimize workflows and decision-making.
Advanced analytical, financial modeling, and problem-solving skills.

Responsibilities

Partners with post-sale leadership to drive operational execution and manage business rhythms.
Establishes operational structures, accountability standards, and execution discipline across customer-facing units.
Manages customer lifecycle analytics, pipeline visibility, and revenue forecasting models for executive decision-making.
Evaluates performance data to surface trends, retention risks, and growth opportunities.
Partners with finance and revenue leadership to align targets with capacity models and budgeting frameworks.
Leads go-to-market operational planning, including capacity modeling and quota allocation.
Designs and manages incentive structures aligned with strategy and metrics.
Leads and develops a team of operations analysts with high standards for data accuracy.
Streamlines cross-functional workflows and integrates AI/automation to boost efficiency.
Delivers executive-level reporting and root-cause analyses to guide leadership decisions.