Customer Operations Lead, Revenue & Ops Strategy

SIMPRO; Miami (FL); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

SIMPRO is seeking a Manager, Customer Operations to lead operations rigor and performance visibility across post-sale teams. You will partner with customer success and GTM leaders to align operational rhythms with strategic goals and oversee forecasting, capacity planning, and incentives.

The role requires strong analytical and leadership skills, experience in a SaaS environment, and a track record of translating complex data into actionable plans that drive growth and retention.

Qualificações

• Bachelor’s degree or equivalent practical experience.
• Experience in SaaS revenue/operations or business operations.
• Proven leadership experience managing analysts.
• Incentive compensation design with quotas and capacity planning.
• Strong analytical and financial modeling skills.

Responsabilidades

• Drive operational execution and business rhythms across post-sale teams.
• Lead analytics, forecasting, and capacity planning for revenue targets.
• Provide executive insights via reports and root-cause analyses.
• Develop and manage variable compensation and incentive structures.
• Lead and develop a team of operations analysts.
• Collaborate with finance, revenue, and GTM leadership.

Conhecimentos

Leadership

Forecasting

CRM & BI

Data analytics

Cross-functional

Incentive design

Formação académica

Bachelor’s degree

Ferramentas

CRM platforms

BI software

Analytics tools

Descrição da oferta de emprego

SIMPRO is seeking a Manager, Customer Operations to lead operations rigor and performance visibility across post-sale teams. You will partner with customer success and GTM leaders to align operational rhythms with strategic goals and oversee forecasting, capacity planning, and incentives.

The role requires strong analytical and leadership skills, experience in a SaaS environment, and a track record of translating complex data into actionable plans that drive growth and retention.