Director of Customer Operations & Growth

Bodyarmor; Plano (TX); On-site; USD 141,000 - 165,000; Full time

Job summary

Bodyarmor is seeking a Director of Customer Operations in Plano, TX. The role partners with executives to shape customer strategies, drive beverage quality, and deliver growth through cross-functional leadership across the Coca-Cola System.

The incumbent translates data into actionable plans and aligns teams to execute complex initiatives that improve service, productivity, and financial outcomes. The position emphasizes senior stakeholder management, financial acumen, and a strong enterprise

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Progressive experience in customer operations, account leadership, service, or supply chain.
• Experience leading cross-functional initiatives with measurable customer, operational, and financial outcomes.
• Strong financial and commercial acumen, including business planning and forecasting.
• Ability to influence decisions and drive alignment in a matrixed environment.

Responsibilities

• Serve as senior operational leader and trusted advisor for assigned customer portfolio.
• Develop and execute customer operations strategies to improve beverage quality, service, profitability.
• Lead cross-functional planning, budgeting, forecasting, and performance measurement.
• Translate insights into clear recommendations and executive-level storytelling.
• Own business performance for the customer portfolio including service execution and productivity metrics.

Skills

Executive communication

Cross-functional leadership

Customer relationship management

Strategic planning

Financial acumen

Data analysis

Education

Bachelor’s degree or equivalent experience

Advanced degree preferred

Job description

Bodyarmor is seeking a Director of Customer Operations in Plano, TX. The role partners with executives to shape customer strategies, drive beverage quality, and deliver growth through cross-functional leadership across the Coca-Cola System.

The incumbent translates data into actionable plans and aligns teams to execute complex initiatives that improve service, productivity, and financial outcomes. The position emphasizes senior stakeholder management, financial acumen, and a strong enterprise