Strategic Customer Operations Leader

The Coca-Cola Company; Plano (TX); In loco; USD 210.000 - 320.000; Tempo pieno

Descrizione del lavoro

The Coca-Cola Company in Plano, TX is seeking a Director, Customer Operations to lead and optimize the end-to-end customer experience. You will partner with executives across the Coca-Cola System and with external providers to shape service, quality, and value delivery.

This role requires strategic influence, financial acumen, and a strong track record in cross-functional leadership. You will translate customer, operational, and financial insights into actionable recommendations, drive capital

Competenze

• Bachelor’s degree or equivalent; advanced degree preferred.
• Significant progressive experience in customer operations, account leadership, service, supply chain, or related customer-facing functions.
• Demonstrated success building trusted, long-term relationships with senior customers and internal stakeholders.
• Experience leading complex, cross-functional initiatives with measurable customer, operational, and financial outcomes.
• Strong financial and commercial acumen, including business planning, forecasting, capital management, and cost optimization.
• Advanced ability to interpret data, identify insights, and translate findings into clear actions.
• Experience balancing immediate customer needs with long-term strategic and enterprise priorities.

Mansioni

• Serve as the senior operational leader and trusted advisor for an assigned portfolio of customers, building long-term relationships with customer executives, account teams, bottling partners, service providers, and cross-functional stakeholders.
• Develop and execute customer operations strategies that improve beverage quality, service, category growth, profitability, and customer value creation.
• Lead cross-functional planning and execution of operational initiatives, including annual business planning, capital and service expense management, project governance, resource allocation, forecasting, and performance measurement.
• Leverage operational expertise, financial acumen, and data-driven insights to identify growth opportunities and solve complex business challenges, balancing customer priorities with enterprise objectives.
• Influence decision-making through storytelling and executive communication, translating insights into clear recommendations that drive alignment and action.
• Own business performance for the assigned customer portfolio, including service execution, capital deployment, profitability improvement, beverage quality, and productivity metrics.

Conoscenze

Customer Leadership

Executive communication

Enterprise mindset

Financial acumen

Operational expertise

Cross-functional leadership

Formazione

Bachelor’s degree or equivalent

Descrizione del lavoro

The Coca-Cola Company in Plano, TX is seeking a Director, Customer Operations to lead and optimize the end-to-end customer experience. You will partner with executives across the Coca-Cola System and with external providers to shape service, quality, and value delivery.

This role requires strategic influence, financial acumen, and a strong track record in cross-functional leadership. You will translate customer, operational, and financial insights into actionable recommendations, drive capital