Strategic Director, Customer Operations & Growth

0101 Coca-Cola North America

Plano (TX)

On-site

USD 141,000 - 165,000

Full time

6 days ago

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Job summary

0101 Coca-Cola North America is seeking a Director, Customer Operations to lead senior-level customer relationships and drive integrated equipment, service, and supply chain strategies. You will translate insights into actionable recommendations, balancing customer priorities with enterprise value and delivering beverage quality, growth, service, and productivity through cross-functional execution.

This role requires strong executive storytelling, ownership of performance metrics, and

Qualifications

Bachelor’s degree or equivalent relevant experience.
Advanced degree preferred.
Significant progressive experience in customer operations or related field.
Experience leading cross-functional initiatives with measurable outcomes.
Strong financial and commercial acumen including planning and forecasting.
Advanced ability to interpret data and translate findings into actions.
Ability to influence decisions in a matrixed environment.
Experience balancing immediate customer needs with enterprise priorities.

Responsibilities

Build trusted relationships with customer executives and stakeholders.
Develop and execute customer operations strategies for growth and profitability.
Lead cross-functional planning and execution of initiatives.
Translate insights into clear recommendations driving action.
Own business performance metrics for the assigned portfolio.