Director of Customer Service - State Farm Agent Team Member

Jason Claybrook - State Farm Agent; Midlothian (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

Jason Claybrook - State Farm Agent in Midlothian, VA is seeking a Director of Customer Service to lead our customer experience initiatives and oversee service operations. You will train and support a team, monitor performance, and coordinate communication with customers while ensuring policy inquiries and billing issues are resolved with empathy and clarity.

If you are a proven leader who cares about the community and meets licensing requirements, join our team to deliver trusted service and

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership

Supervisory experience

Communication

Time management

Motivation

Job description

Benefits:

• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

You May Be a Great Fit as a Director of Customer Service at Jason Claybrook | State Farm if:

• You're the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You're a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 14359 Sommerville Court, Midlothian, VA 23113

At Jason Claybrook | State Farm, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.