Director, Front Office Customer Analytics Strategy

Socket.dev; New York (NY); On-site; USD 155,000 - 410,000; Full time

Job summary

PwC is seeking a Director-level Front Office Strategy Consulting professional focused on Customer Analytics to lead initiatives that improve customer experiences and drive growth across client engagements. You will set strategic direction, manage multiple projects, and maintain executive-level client relations.

You will collaborate across the PwC Network to deliver customer-centric solutions that enhance loyalty and advocacy, while mentoring the next generation of leaders in analytics and

Qualifications

• Bachelor's degree required
• 9+ years of experience in strategy/consulting/leadership roles
• AI fluency and collaboration with humans

Responsibilities

• Lead strategic initiatives to enhance customer experience and drive growth
• Analyze customer touchpoints and design journey maps for seamless experiences
• Develop customer-centric solutions to improve satisfaction and advocacy
• Oversee multiple projects and maintain executive-level client relations
• Translate vision into actionable strategies and inspire teams
• Promote technological advances and foster environments where people and technology thrive
• Identify market gaps and convert opportunities into outcomes for the firm
• Mentor and guide the next generation of leaders in customer analytics and strategy
• Collaborate across the PwC Network to maximize client satisfaction and scale efficiencies
• Drive thought leadership by developing new ideas and structures

Skills

AI fluency

CX design and strategy

Customer journey analysis

CRM & retention strategies

Business process improvement

Strategic questioning

Education

Bachelor's degree

Bachelor's degree in related field

Job description

PwC is seeking a Director-level Front Office Strategy Consulting professional focused on Customer Analytics to lead initiatives that improve customer experiences and drive growth across client engagements. You will set strategic direction, manage multiple projects, and maintain executive-level client relations.

You will collaborate across the PwC Network to deliver customer-centric solutions that enhance loyalty and advocacy, while mentoring the next generation of leaders in analytics and