Director of Connected Services Sales - Remote | 50% Travel

Honeywell Technologies; Boston (MA); Remote; USD 180,000 - 260,000; Full time

Job summary

Honeywell is seeking a Director of Sales, Connected Services to drive profitable growth, customer adoption, and retention of Connected Services solutions for Gas Detection across global markets. This role leads a cross-functional commercial organization and owns end-to-end strategy, including new customer acquisition, deployment, customer success, renewals, and expansion revenue.

The position is fully remote in the United States with 50% travel (domestic and international), reporting to the

Qualifications

• 10+ years of commercial leadership experience in industrial technology, software, SaaS, IoT, automation, connected products, or services.
• Demonstrated success leading multi-functional teams spanning sales and customer delivery.
• Proven ability to grow recurring revenue, subscriptions, services, or other lifecycle-based commercial models.
• Experience leading complex enterprise sales cycles and building executive customer relationships.
• Strong financial acumen, including forecasting, pipeline management, pricing, margin, and investment trade-offs.

Responsibilities

• Develop and execute the Connected Services commercial strategy, annual operating plan, and growth priorities.
• Globally own revenue, bookings, annual recurring revenue, renewal, expansion, pipeline, and profitability objectives.
• Drive market penetration and acquisition of enterprise customers through consultative, value-based selling.
• Establish operating rhythms for forecasting, pipeline reviews, account planning, and performance management.
• Lead, coach, and develop Sales Representatives and Business Development Managers.
• Build a qualified pipeline of new-logo, installed-base, channel, renewal, and upsell opportunities.
• Lead strategic pursuits, executive customer engagements, commercial negotiations, and deal closure.
• Develop go-to-market plays for priority segments and enable channel partners to position connected solutions effectively.
• Lead the Customer Success function to maximize adoption, utilization, satisfaction, retention, and account growth.
• Implement customer health reviews, Quarterly Business Reviews, success plans, and executive engagement routines.
• Identify adoption barriers and coordinate corrective actions across commercial, product, and support teams.
• Create structured renewal and expansion plans that translate realized value into long-term customer growth.
• Lead Deployment Engineers responsible for solution onboarding, account activation, device or user setup, commissioning, and training.
• Ensure a frictionless handoff from sales to deployment and from deployment to ongoing customer success.
• Establish repeatable deployment standards, readiness criteria, playbooks, escalation paths, and quality measures.
• Partner with Technical Support and Engineering to improve uptime, issue resolution, and the overall customer experience.
• Bring customer and market insights into product roadmaps, service design, and commercialization priorities.
• Align Sales, Marketing, Product Management, Engineering, Operations, and Support around customer outcomes and growth goals.
• Monitor competitive activity, market trends, and customer requirements to identify new opportunities and risks.
• Represent the Connected Solutions business in executive customer meetings, partner discussions, and relevant industry forums.

Skills

Commercial leadership

Executive relationships

Forecasting

Pricing

GTM strategy

Cross-functional

Education

Bachelor’s degree in engineering, business, technology, or related field

MBA (preferred)

Job description

Honeywell is seeking a Director of Sales, Connected Services to drive profitable growth, customer adoption, and retention of Connected Services solutions for Gas Detection across global markets. This role leads a cross-functional commercial organization and owns end-to-end strategy, including new customer acquisition, deployment, customer success, renewals, and expansion revenue.

The position is fully remote in the United States with 50% travel (domestic and international), reporting to the