Director of Client Experience & Growth

Alvin H. Butz; Allentown (Lehigh County); On-site; USD 120,000 - 170,000; Full time

Job summary

Alvin H. Butz, based in Allentown, Pennsylvania, seeks a Director of Client Experience to lead client relationship strategy, business development, and market pursuits across the organization, ensuring a consistent, value-based client experience from pursuit through project delivery and long-term partnership.

Working closely with leadership, pursuit teams, and project teams, this individual will strengthen client relationships, support strategic pursuits, and reinforce trust through practical

Qualifications

• Experience in client relationships and business development within professional services.
• Strong communication and relationship-building with clients, leadership, and teams.
• Familiarity with CRM or relationship-tracking tools preferred.

Responsibilities

• Build and maintain long-term relationships with clients, partners, and stakeholders.
• Support business development, pursuit strategy, proposals, and presentations with client insight.
• Serve as relationship continuity across pursuits, projects, and post-project engagement.
• Coordinate client insights and growth opportunities across offices using CRM data.

Skills

Relationship building

Client management

Communication

Business development

CRM software

Leadership

Cross-functional collaboration

Tools

CRM software

Job description

Alvin H. Butz, based in Allentown, Pennsylvania, seeks a Director of Client Experience to lead client relationship strategy, business development, and market pursuits across the organization, ensuring a consistent, value-based client experience from pursuit through project delivery and long-term partnership.

Working closely with leadership, pursuit teams, and project teams, this individual will strengthen client relationships, support strategic pursuits, and reinforce trust through practical