Director of Client Experience & Revenue Growth

Anatomy IT; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Anatomy IT is seeking a Director of Client Experience to lead the Account Management organization in the United States. You will coach Account Managers, own pipeline health, and manage QBRs with strategic accounts, ensuring retention, growth, and revenue targets are met.

You will establish operating cadences, drive CRM discipline, and collaborate with Client Success, Service Desk, and Revenue teams. Travel 25–40% as needed.

Qualifications

• Bachelor's degree required; 5+ years in Account Management, Client Success, or similar client‑facing roles.
• 2+ years of people management experience.
• Proven success leading and coaching teams to metrics for revenue, retention, growth, and client experience KPIs.
• Strong pipeline management and forecasting; proficient CRM data discipline.
• Ability to establish operating cadences, inspect performance, and correct gaps without executive escalation.
• Analytical skills to interpret pipeline, client health, and retention data and translate findings into action.
• Experience leading strategic client reviews/QBRs with executive stakeholders.
• Excellent written and verbal communication; capable of presenting proposals and handling difficult clients.
• Willingness to travel to client sites 25–40%.
• Experience with Salesforce and ConnectWise is preferred.

Responsibilities

• Directly manage, coach, and develop Account Managers through regular one‑on‑ones and performance reviews.
• Own weekly pipeline management and forecast accuracy across all AMs; ensure stages, dates, values, and next steps reflect client status.
• Drive AM performance toward retention, growth, and revenue targets; ensure proactive opportunity creation and progression.
• Own the QBR program and cadence for Tier 1 and strategic accounts; ensure quality, documentation, and actionable outputs.
• Develop and maintain the Account Manager Playbook and roadmaps for training and growth.
• Maintain Salesforce data integrity and forecast discipline; provide CRO with a defensible monthly forecast.
• Oversee AM operational hygiene, aging tickets, client follow-ups, and escalation standards.
• Provide oversight on high‑value proposals and retention strategies; serve as client escalation point.
• Contribute to revenue attainment by aligning team goals with company targets and driving measurable results.
• Identify performance, process, or client-management issues and implement corrective actions without CRO escalation.

Skills

Account Management

Client Success

People Management

Forecasting

CRM Data

Pipeline Management

Analytical Thinking

Strategic Planning

Communication

Education

Bachelor's degree

Tools

Salesforce

ConnectWise

Job description

Anatomy IT is seeking a Director of Client Experience to lead the Account Management organization in the United States. You will coach Account Managers, own pipeline health, and manage QBRs with strategic accounts, ensuring retention, growth, and revenue targets are met.

You will establish operating cadences, drive CRM discipline, and collaborate with Client Success, Service Desk, and Revenue teams. Travel 25–40% as needed.