Director of Client Experience

Alvin H. Butz; Allentown (Lehigh County); On-site; USD 120,000 - 170,000; Full time

Job summary

Alvin H. Butz, based in Allentown, Pennsylvania, seeks a Director of Client Experience to lead client relationship strategy, business development, and market pursuits across the organization, ensuring a consistent, value-based client experience from pursuit through project delivery and long-term partnership.

Working closely with leadership, pursuit teams, and project teams, this individual will strengthen client relationships, support strategic pursuits, and reinforce trust through practical

Qualifications

• Experience in client relationships and business development within professional services.
• Strong communication and relationship-building with clients, leadership, and teams.
• Familiarity with CRM or relationship-tracking tools preferred.

Responsibilities

• Build and maintain long-term relationships with clients, partners, and stakeholders.
• Support business development, pursuit strategy, proposals, and presentations with client insight.
• Serve as relationship continuity across pursuits, projects, and post-project engagement.
• Coordinate client insights and growth opportunities across offices using CRM data.

Skills

Relationship building

Client management

Communication

Business development

CRM software

Leadership

Cross-functional collaboration

Tools

CRM software

Job description

The Butz Family of Companies seeks a Director of Client Experience based in Allentown, Pennsylvania.This role leads client relationship strategy, business development, and market pursuit efforts across the organization, helping ensure a consistent, value-based client experience from pursuit through project delivery and long-term partnership.

Working closely with leadership, office leaders, pursuit teams, and project teams, this individual will strengthen client relationships, support strategic pursuits, and reinforce trust through practical project delivery experience.

• Build and maintain long-term relationships with owners, repeat clients, design partners, trade partners, and community stakeholders.
• Support business development, pursuit strategy, proposals, and presentations with client insight and project delivery experience.
• Serve as a point of relationship continuity across pursuits, active projects, and post-project engagement.
• Stay connected to select projects and client meetings to gather feedback, reinforce trust, and support continuous improvement.
• Coordinate client insights, relationship tracking, and growth opportunities across offices using CRM tools and shared institutional knowledge.
• Represent the company at select industry, community, and recruiting-related events to strengthen relationships and support referrals.
• Partner with leadership and internal teams to align relationship development with company culture, project delivery, and market priorities.

Position Requirements

Experience in project management, client relationships, business development, or leadership within construction, architecture, engineering, or professional services. Strong communication, organization, and relationship-building skills with clients, leadership, and project teams. Ability to collaborate across offices, influence without direct authority, and support long-term client partnerships. Familiarity with CRM or relationship tracking tools preferred.

Equal Opportunity Employer

This company is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regards to race, color, religion, sex, age, disability or any other protected categories. It is our intention that all qualified applicant be given equal opportunity and that selection decisions be based on job-related factors.