Director of Client Excellence & Renewals

Wheels, Inc.; Schaumburg (IL); Hybrid; USD 130,000 - 182,000; Full time

Job summary

Wheels, Inc. in the United States seeks a Director of Client Excellence Enablement to strengthen client health, retention, and renewals through strategic storytelling and risk management.

You will serve as a trusted advisor to Client Managers and Leadership, translating complex data into clear narratives and partnering with cross-functional teams to drive improvements and win critical RFPs.

Qualifications

• 10 years of relevant work experience
• Bachelor's degree required

Responsibilities

• Oversee client health and risk management to retain key customers.
• Lead RFP, renewal processes, and executive storytelling to support wins.
• Provide client awareness and executive reporting to leadership.
• Enable cross-functional teams with tools and enablement.
• Drive process improvements and continuous improvement initiatives.
• Measure success with defined metrics and outcomes.

Skills

Client retention & renewals

Executive communication

Narrative data storytelling

Cross-functional collaboration

Education

Bachelor's degree

Job description

Wheels, Inc. in the United States seeks a Director of Client Excellence Enablement to strengthen client health, retention, and renewals through strategic storytelling and risk management.

You will serve as a trusted advisor to Client Managers and Leadership, translating complex data into clear narratives and partnering with cross-functional teams to drive improvements and win critical RFPs.