Director, Client Enablement

Wheels, Inc.; Schaumburg (IL); Hybrid; USD 130,000 - 182,000; Full time

Job summary

Wheels, Inc. in the United States seeks a Director of Client Excellence Enablement to strengthen client health, retention, and renewals through strategic storytelling and risk management.

You will serve as a trusted advisor to Client Managers and Leadership, translating complex data into clear narratives and partnering with cross-functional teams to drive improvements and win critical RFPs.

Qualifications

• 10 years of relevant work experience
• Bachelor's degree required

Responsibilities

• Oversee client health and risk management to retain key customers.
• Lead RFP, renewal processes, and executive storytelling to support wins.
• Provide client awareness and executive reporting to leadership.
• Enable cross-functional teams with tools and enablement.
• Drive process improvements and continuous improvement initiatives.
• Measure success with defined metrics and outcomes.

Skills

Client retention & renewals

Executive communication

Narrative data storytelling

Cross-functional collaboration

Education

Bachelor's degree

Job description

Job Description:

JOB OVERVIEW

This Director of Client Excellence Enablement focuses on retention, client health, and strategic renewal support. The role ensures that the Client organization has the insights, tools, and messaging needed to retain key customers, proactively manage risk, and win complex RFPs and renewals.

This leader serves as a trusted advisor to Client Managers and Leadership on client risk, executive storytelling, and value articulation.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Client Health & Risk Management

• RFP, Renewal & Executive Storytelling

• Client Awareness & Executive Reporting

• Cross-Functional Enablement

• Process & Continuous Improvement

• Success Measures

COMPETENCIES - SKILLS

• Experience in client retention, renewals, RFP management, or client success leadership

• Strong executive communication and presentation skills

• Ability to synthesize complex data into compelling narratives

• Collaborative mindset with strong enterprise perspective

EDUCATION AND EXPERIENCE

• 10 years of relevant work experience

• Bachelor's degree required

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity – Always act with integrity and honesty.

• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.

• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.

• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

At Wheels, leaders are expected to model and champion our cultural attributes through their actions:

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.

• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.

• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.

• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This hybrid position is in Alpharetta or Schaumburg and operates in a professional office environment.

Positions Type/Standard Schedule: Full Time, Monday thru Friday

Travel: Up to 10% travel

Physical Demands: The role is primarily sedentary, involving prolonged periods of sitting and extensive use of a computer and other office equipment. However, it occasionally requires facilitating group workshops, which may involve extended periods of standing. Special Conditions: The role may involve high-pressure situations and tight deadlines, requiring strong time management and stress management skills.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care.

Pay Range:

129,800-$181,800

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement

**Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.**