Director of Client Success & Renewal Growth

Collab Capital; Minneapolis (MN); Híbrido; USD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Paid time off and holidays

Training and professional development

Transportation stipend

Descripción de la vacante

River Health is seeking a Director of Client Success to lead post‑sale client relationships with employer accounts, brokers, and internal teams. If you thrive in a growth‑stage setting, you will own renewals, drive usage, and expand partnerships while shaping the client operations and post‑sale model.

You will manage a portfolio, collaborate across sales, product, and operations, and help build a scalable Client Success function as River grows.

Formación

• 4+ years of experience in account management, client success, benefits consulting, or another post‑sale commercial role, ideally in health benefits, insurance, HR technology, or a product sold to employers.
• Demonstrated ownership of renewals, retention, and account expansion, with specific results you can discuss.
• Experience managing complex client relationships across implementation, ongoing service, and renewal.
• Comfort working with brokers and benefits advisors as important stakeholders in the client relationship.
• Strong executive communication and the ability to build credibility with HR, benefits, finance, and operational leaders.
• The ability to use enrollment, utilization, revenue, and service data to identify risks and recommend action.
• A willingness to investigate and resolve problems rather than simply routing them elsewhere.
• Comfort operating in an early‑stage environment where you will help build the process while also doing the work.

Responsabilidades

• Own a portfolio of employer accounts and serve as a trusted partner to senior client and broker stakeholders.
• Run a structured renewal process with health tracking, risk flags, and renewal forecasting.
• Partner with clients to boost enrollment, activation, and utilization.
• Lead quarterly business reviews with enrollment, utilization, value, issues, and opportunities.
• Identify expansion opportunities and drive them with sales, product, and operations.
• Coordinate with Client Operations on implementation and ongoing service.
• Establish processes for account health, renewal forecasting, and escalation management.
• Help build and scale the future Client Success organization.

Conocimientos

Account management

Client success

Benefits consulting

HR technology

Employer product sales

Descripción del empleo

River Health is seeking a Director of Client Success to lead post‑sale client relationships with employer accounts, brokers, and internal teams. If you thrive in a growth‑stage setting, you will own renewals, drive usage, and expand partnerships while shaping the client operations and post‑sale model.

You will manage a portfolio, collaborate across sales, product, and operations, and help build a scalable Client Success function as River grows.