Director of Call Center Excellence

M&D; Humble (TX); Presencial; USD 100.000 - 130.000; Jornada completa

Descripción de la vacante

A leading aftermarket remanufacturing company in Humble, Texas, is seeking a Director of Call Center Operations to enhance customer service and operational excellence. This role involves overseeing call center functions, managing a large team, and developing strategies to improve performance. Ideal candidates will have extensive experience in call center operations with proven leadership skills. If you're passionate about optimizing processes and customer satisfaction, this position offers a chance to make a significant impact.

Formación

• Minimum 10 years of experience in call center operations.
• At least 5 years in a senior leadership role.
• Experience managing large-scale call center operations.

Responsabilidades

• Develop and implement strategic plans for call center efficiency.
• Lead and manage call center managers and supervisors.
• Analyze performance data to identify trends and opportunities.

Conocimientos

Leadership

Strategic planning

Analytical skills

Communication

Interpersonal skills

Proficiency in call center technologies

Educación

Bachelor’s degree in Business Administration or related field

Master’s degree in Business Administration or related discipline

Herramientas

CRM platforms

Workforce management systems

Descripción del empleo

A leading aftermarket remanufacturing company in Humble, Texas, is seeking a Director of Call Center Operations to enhance customer service and operational excellence. This role involves overseeing call center functions, managing a large team, and developing strategies to improve performance. Ideal candidates will have extensive experience in call center operations with proven leadership skills. If you're passionate about optimizing processes and customer satisfaction, this position offers a chance to make a significant impact.