Director of Patient Experience & Support Operations

Southend Pharmacy; Houston (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) with company match

Paid time off (PTO)

Flex days and holidays

Job summary

A healthcare service provider in Houston, Texas, is seeking a detail-oriented Director of Customer Service. The successful candidate will develop and execute customer support strategies, ensuring high satisfaction and effective operations. This leadership role requires 7+ years in healthcare customer service and a Bachelor's degree in relevant fields. The company offers a competitive salary and comprehensive benefits package, along with opportunities for professional growth and development.

Qualifications

• 7+ years of progressive leadership experience in healthcare customer service.
• 3+ years in a senior leadership role.
• Experience in compounding or specialty pharmacy.

Responsibilities

• Develop and execute a customer support strategy.
• Lead high-performing support teams.
• Monitor call quality and implement improvements.

Skills

Leadership

Customer service management

Problem-solving

Communication

Education

Bachelor's degree in Business, Healthcare Administration, Communications, or Pharmacy

Tools

CRM systems

Job description

A healthcare service provider in Houston, Texas, is seeking a detail-oriented Director of Customer Service. The successful candidate will develop and execute customer support strategies, ensuring high satisfaction and effective operations. This leadership role requires 7+ years in healthcare customer service and a Bachelor's degree in relevant fields. The company offers a competitive salary and comprehensive benefits package, along with opportunities for professional growth and development.