Director of Call Center Ops | AI-Driven Growth

Storable; Austin (TX); Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Generous health coverage

401(k) match

Flexible vacation policy

Volunteer Time Off

Mental well-being resources

Job summary

A leading property management firm in Austin, Texas, seeks a Director of Call Center Operations to oversee and enhance their Marketplace contact center strategy. This senior role involves managing BPO partners and driving revenue while leveraging AI and data for improved customer experience. Ideal candidates will have extensive leadership experience in B2C operations, proven ability in data-driven decision-making, and strong communication skills to influence senior teams. A competitive salary range of $140,000 to $160,000 USD is offered, reflecting the importance of this key leadership position.

Qualifications

• Experience in revenue-generating B2C contact center functions.
• Deep knowledge of scaling BPO-operated contact centers.
• Proven record in performance driven by data and analytics.

Responsibilities

• Own the strategy and performance for the Marketplace contact center.
• Evaluate and manage BPO partners for effective operations.
• Define KPIs, performance targets, and governance models.

Skills

Leadership

Data-driven decision making

Communication

Financial management

BPO operations

Tools

CRM software

AI technologies

Job description

A leading property management firm in Austin, Texas, seeks a Director of Call Center Operations to oversee and enhance their Marketplace contact center strategy. This senior role involves managing BPO partners and driving revenue while leveraging AI and data for improved customer experience. Ideal candidates will have extensive leadership experience in B2C operations, proven ability in data-driven decision-making, and strong communication skills to influence senior teams. A competitive salary range of $140,000 to $160,000 USD is offered, reflecting the importance of this key leadership position.