Remote Call Center Supervisor – Service Excellence

Recruit Monitor; Denver (CO); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits including medical, dental, and vision

401k plan

Employee discounts/promotions

Recognized as a Top Workplace USA 2021

Job summary

A leading call center company is seeking a Remote Call Center Supervisor to oversee team performance and ensure service excellence. This role involves managing staff, conducting performance evaluations, and fostering a culture of quality improvement. Candidates should have an Associates degree and 1-2 years of supervisory experience, preferably in a call center environment. The position offers competitive compensation and excellent benefits, including medical, dental, and a 401k plan.

Qualifications

• 1-2 years previous supervisory experience preferably within a call center.
• Understanding of call management systems like CentreVu Supervisor.
• Adept at Microsoft Office applications.

Responsibilities

• Supervise call center staff and manage performance.
• Provide day-to-day supervision of medical information specialists.
• Create and implement initiatives to increase employee engagement.
• Address performance issues according to policies.

Skills

Outstanding customer service

Communication skills

Interpersonal skills

Ability to train and motivate staff

Education

Associates degree or equivalent work related experience

Tools

CentreVu Supervisor

Word

Excel

Power Point

Outlook

Job description

A leading call center company is seeking a Remote Call Center Supervisor to oversee team performance and ensure service excellence. This role involves managing staff, conducting performance evaluations, and fostering a culture of quality improvement. Candidates should have an Associates degree and 1-2 years of supervisory experience, preferably in a call center environment. The position offers competitive compensation and excellent benefits, including medical, dental, and a 401k plan.