Customer Experience Leader: Team Coaching & Process Improvement

Kalkomey Enterprises, LLC; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employer matched 401(k)

Medical/Dental/Vision insurance

Paid vacation and holidays

Annual wellness allowance

Employee Assistance Program (EAP)

Job summary

A prominent customer service firm is seeking a Customer Experience Supervisor in Dallas, Texas. This role will oversee a team, manage customer interactions, and enhance overall satisfaction through data analysis and process improvements. Key responsibilities include hiring and training staff, resolving complex complaints, and aligning customer experience strategies with other departments. The ideal candidate will have at least three years in a leadership role and proficiency with CRM systems. Competitive salary and excellent benefits offered.

Qualifications

• Minimum of three years of experience in a contact center leadership role.
• Proficiency with CRM systems and relevant customer service software.
• Experience using AI tools in contact centers preferred.

Responsibilities

• Oversee a team of customer service representatives.
• Handle escalated customer complaints and inquiries.
• Analyze customer feedback data to identify areas for improvement.

Skills

Customer service expertise

Team leadership

Problem-solving skills

Effective communication

Tools

CRM systems

Customer feedback platforms

Job description

A prominent customer service firm is seeking a Customer Experience Supervisor in Dallas, Texas. This role will oversee a team, manage customer interactions, and enhance overall satisfaction through data analysis and process improvements. Key responsibilities include hiring and training staff, resolving complex complaints, and aligning customer experience strategies with other departments. The ideal candidate will have at least three years in a leadership role and proficiency with CRM systems. Competitive salary and excellent benefits offered.