Customer Care Center Manager: Lead, Coach & Elevate CX

iHire; Burr Ridge (IL); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading recruitment agency is looking for a Call Center Manager to oversee the Customer Care department. This key leadership role involves developing the team, improving customer experience, and monitoring performance. The ideal candidate should have strong leadership skills, knowledge of customer service principles, and the ability to analyze feedback for continuous improvement. The position offers a competitive salary range of $75,000 - $95,000 annually and requires a high school diploma as a minimum qualification.

Qualifications

• High School Diploma or equivalent required; associate or bachelor's degree preferred.
• Strong knowledge of customer service principles and performance metrics.
• Demonstrated leadership experience with accountability.

Responsibilities

• Lead, coach, and develop the Customer Care team.
• Oversee all customer inquiries and ensure effective resolution.
• Establish performance standards and monitor results.

Skills

Leadership

Analytical skills

Customer service principles

CRM systems

Conflict resolution

Communication skills

Time management

Organizational skills

Education

High School Diploma

Associate or Bachelor's Degree in Business or Related Field

Job description

A leading recruitment agency is looking for a Call Center Manager to oversee the Customer Care department. This key leadership role involves developing the team, improving customer experience, and monitoring performance. The ideal candidate should have strong leadership skills, knowledge of customer service principles, and the ability to analyze feedback for continuous improvement. The position offers a competitive salary range of $75,000 - $95,000 annually and requires a high school diploma as a minimum qualification.