Senior Call Center Sales Director - Lead High-Impact Teams

DM Clinical Research; Houston (TX); Vor Ort; USD 100.000 - 140.000; Vollzeit

Zusammenfassung

A clinical research organization in Houston, TX is seeking an Associate Director of Sales Call Center to lead and manage a high-performing sales team. The role involves achieving recruitment and enrollment goals, overseeing call center policies, and fostering an innovative culture. The ideal candidate will have over 10 years of experience in call center leadership, excellent negotiation skills, and the ability to drive sales results. This position offers an opportunity to create impactful sales strategies and enhance team performance.

Qualifikationen

• 10+ years of experience in leading sales call center teams.
• Experience leading vendor sales teams and managing accounts.
• Strong understanding of inbound and outbound sales techniques.

Aufgaben

• Achieving recruiting and enrollment goals.
• Setting the vision and culture of a high-performing sales team.
• Overseeing call center policies and performance practices.

Kenntnisse

Driving sales results via inbound and outbound calling

Understanding of HIPAA, TCPA, and FCC outbound calling regulations

Strong negotiation skills

Interpersonal communication skills

Ability to work flexible hours

Ausbildung

Bachelor’s degree in Business or related field

Master's degree in a related field

Tools

CRM software

VoIP phone systems

Online applications

Intelligent reporting systems

Jobbeschreibung

A clinical research organization in Houston, TX is seeking an Associate Director of Sales Call Center to lead and manage a high-performing sales team. The role involves achieving recruitment and enrollment goals, overseeing call center policies, and fostering an innovative culture. The ideal candidate will have over 10 years of experience in call center leadership, excellent negotiation skills, and the ability to drive sales results. This position offers an opportunity to create impactful sales strategies and enhance team performance.