Director of Alumni Engagement & Outcomes

Discovery Behavioral Health; Houston (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Discovery Behavioral Health seeks a Director of Alumni Services to provide strategic support, systems, and leadership for facility alumni programs. You will oversee outreach, data collection, and reporting, while ensuring alumni engagement and aftercare support through D365 monitoring across locations.

You will lead staff, enforce KPIs, coordinate events, and partner with admissions and clinical outreach to optimize outcomes.

Qualifications

• Bachelor's degree preferred.
• Systems knowledge, skills and abilities.
• SUD/Mental Health Alumni, Outreach, Patient Engagement experience required.
• Sales experience.
• Salesforce experience.
• Thorough understanding of clinical considerations with regard to substance use, eating disorders and mental health.

Responsibilities

• Establish and implement systemwide best practices for alumni engagement.
• Create a cadence of alumni call backs for increased engagement and participation.
• Oversight of alumni staff and additional staff assigned by facility leadership.
• Establish, implement and enforce KPIs.
• Assist with event planning promotion.
• Collaborate with facility leadership, admissions and clinical outreach to facilitate outcome data collection on target indicators.
• Complete employee reviews, monitor timecards, provide leadership and coaching, hold staff accountable to DBH standards.
• Introduce D365 to current patients and monitor its use for alumni.
• Coordinate and lead facility alumni meetings and plan events.
• Maintain accurate Salesforce database.
• Work with Operations and Referral Relations to ensure coordination of care and expand resource network.

Skills

SUD alumni

Mental Health Outreach

Patient Engagement

Sales experience

Salesforce experience

Education

Bachelor's degree

Tools

Salesforce

Job description

Discovery Behavioral Health seeks a Director of Alumni Services to provide strategic support, systems, and leadership for facility alumni programs. You will oversee outreach, data collection, and reporting, while ensuring alumni engagement and aftercare support through D365 monitoring across locations.

You will lead staff, enforce KPIs, coordinate events, and partner with admissions and clinical outreach to optimize outcomes.