Director of Alumni Services

Discovery Behavioral Health; Houston (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Discovery Behavioral Health seeks a Director of Alumni Services to provide strategic support, systems, and leadership for facility alumni programs. You will oversee outreach, data collection, and reporting, while ensuring alumni engagement and aftercare support through D365 monitoring across locations.

You will lead staff, enforce KPIs, coordinate events, and partner with admissions and clinical outreach to optimize outcomes.

Qualifications

• Bachelor's degree preferred.
• Systems knowledge, skills and abilities.
• SUD/Mental Health Alumni, Outreach, Patient Engagement experience required.
• Sales experience.
• Salesforce experience.
• Thorough understanding of clinical considerations with regard to substance use, eating disorders and mental health.

Responsibilities

• Establish and implement systemwide best practices for alumni engagement.
• Create a cadence of alumni call backs for increased engagement and participation.
• Oversight of alumni staff and additional staff assigned by facility leadership.
• Establish, implement and enforce KPIs.
• Assist with event planning promotion.
• Collaborate with facility leadership, admissions and clinical outreach to facilitate outcome data collection on target indicators.
• Complete employee reviews, monitor timecards, provide leadership and coaching, hold staff accountable to DBH standards.
• Introduce D365 to current patients and monitor its use for alumni.
• Coordinate and lead facility alumni meetings and plan events.
• Maintain accurate Salesforce database.
• Work with Operations and Referral Relations to ensure coordination of care and expand resource network.

Skills

SUD alumni

Mental Health Outreach

Patient Engagement

Sales experience

Salesforce experience

Education

Bachelor's degree

Tools

Salesforce

Job description

Position Summary

Director of Alumni Services offers the strategic support and systems required to meet facility alumni program KPIs. The Director of Alumni Services is responsible for overseeing the coordination, outreach, outcome data collection, fellowship, tracking and reporting of the assigned facilities alumni. The Director of Alumni services is engaging, supportive and ensures each patient at the facility is aware of the facilities alumni services and can participate in alumni events and functions as an aftercare support including D365 monitoring.

Essential Job Functions

• Establish and implement systemwide best practices for alumni engagement, increasing alumni word of mouth referrals and recapturing at risk alumni readmissions.
• Creates a cadence of alumni call backs for increased engagement and participation.
• Oversight of alumni staff and additional staff assigned by facility leadership.
• Establish, implement and enforce KPIs
• Assistance with event planning promotion
• Work with facility leadership, admissions and clinical outreach to help facilitate outcome data collection on target indicators.
• Completes employee reviews, monitors employee timecards, provides leadership and coaching to staff members assigned to their leadership and holds all staff members accountable to DBH standards.
• Introduces D365 to current patients and monitors the D365 application for alumni use.
• Coordinates, Facilities and Leads facility alumni meetings and plans alumni events.
• Maintain accurate and up-to-date database in Salesforce
• Works closely with Operations and Referral Relations to ensure superior coordination of care and expand resource network.

Knowledge, Education, & Experience

• Bachelor's degree preferred.
• Systems knowledge, skills and abilities
• SUD/ Mental Health Alumni, Outreach, Patient Engagement experience required
• Sales experience
• Salesforce experience
• Thorough understanding of the clinical considerations with regard to substance use, eating disorders and mental health

Employment Status: Full time

Schedule: Tuesday-Saturday 12pm-8:30pm

Work location: Houston, TX

Compensation range: $75,000-95,000 salary