Director of Alumni Services

Discovery Mood; Houston (TX); Presencial; USD 75 000 - 95 000; Tempo integral

Resumo da oferta

PaRC in Houston, TX seeks a Director of Alumni Services to lead program outcomes, coordination, and engagement for facility alumni. You will oversee staff, drive KPI reporting, and ensure accurate data collection and sharing across departments.

You will work with D365 and Salesforce to support alumni activities, coordinate events, and promote aftercare services, reporting to facility leadership in a full-time role.

Qualificações

• Knowledge of systems and data management in a healthcare setting.
• Understanding of clinical outreach and alumni program principles.
• Strong collaboration with facility leadership and staff.

Responsabilidades

• Establish systemwide best practices for alumni engagement and KPI tracking.
• Create a cadence of alumni callbacks to boost engagement.
• Oversee alumni staff and coordinate with facility leadership.
• Coordinate, lead, and document alumni meetings and events.
• Maintain accurate Salesforce database and monitor data quality.
• Introduce D365 to current patients and monitor its use by alumni.
• Work with Operations and Referral Relations to coordinate care.

Conhecimentos

Systems knowledge

Healthcare alumni programs

Ferramentas

D365

Salesforce

Descrição da oferta de emprego

The Director of Alumni Services offers the strategic support and systems required to meet facility alumni program KPIs. The Director of Alumni Services is responsible for overseeing the coordination, outreach, outcome data collection, fellowship, tracking and reporting of the assigned facilities alumni. The Director of Alumni services is engaging, supportive and ensures each patient at the facility is aware of the facilities alumni services and can participate in alumni events and functions as an aftercare support including D365 monitoring.

Essential Job Functions:

• Establish and implement systemwide best practices for alumni engagement, increasing alumni word of mouth referrals and recapturing at risk alumni readmissions.
• Creates a cadence of alumni call backs for increased engagement and participation.
• Oversight of alumni staff and additional staff assigned by facility leadership.
• Establish, implement and enforce KPIs
• Assistance with event planning promotion
• Work with facility leadership, admissions and clinical outreach to help facilitate outcome data collection on target indicators.
• Completes employee reviews, monitors employee timecards, provides leadership and coaching to staff members assigned to their leadership and holds all staff members accountable to DBH standards.
• Introduces D365 to current patients and monitors the D365 application for alumni use.
• Coordinates, Facilities and Leads facility alumni meetings and plans alumni events.
• Maintain accurate and up-to-date database in Salesforce
• Works closely with Operations and Referral Relations to ensure superior coordination of care and expand resource network.

Knowledge, Education, & Experience:

• Systems knowledge, skills and abilities
• Thorough understanding of the clinical considerations with regard to substance use, eating disorders and mental health

Employment Status: Full time

Schedule: Tuesday-Saturday 12pm-8:30pm

Work location: Houston, TX

Reference Number: 12737

Department: Facility Support Services

City, State: Houston, TX

Employment Type: Full-Time

Pay Range: $75,000.00 - $95,000.00

Virtual: No

Company: PaRC

Location: PaRC

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