Director of AI Orchestration & Engagement

Bristol Myers Squibb EU Policy; Princeton (NJ); On-site; USD 190,000 - 230,000; Full time

Benefits offered by this job

Flexible Time Off

11 paid holidays

Health & dental insurance

Job summary

Bristol Myers Squibb is seeking a Director, Agentic Commercial Orchestration Architect to own the end‑to‑end orchestration architecture for a strategic program. You will shape technical direction with an implementation partner and ensure scalable, compliant, and explainable capability owned by BMS.

The role defines agent architectures, decisioning models, and channel execution, establishing standards, evaluation frameworks, and safe fallbacks while transferring knowledge to Bristol Myers Squibb.

Qualifications

• Proven experience designing and delivering production‑grade next‑best‑action, next‑best‑engagement, journey optimization, decisioning, or omnichannel orchestration platforms.
• Strong understanding of multi‑agent architecture, including agent decomposition, orchestration patterns, shared state, context management, agent‑to‑agent handoffs, tool selection, failure handling, and human‑in‑the‑loop controls.
• Hands‑on experience with agent frameworks such as LangGraph, Semantic Kernel, AutoGen, LangChain, or comparable orchestration frameworks.
• Experience designing agent tool access using Model Context Protocol (MCP), APIs, event‑driven integration, webhooks, and asynchronous messaging patterns.
• Strong knowledge of context engineering, prompt management, structured outputs, tool calling, grounding, retrieval‑augmented generation, and agent memory patterns.
• Experience defining and managing customer and journey state across multiple agents, interactions, channels, and execution cycles.
• Experience with configuration‑driven architecture that allows business rules, brand guardrails, channel constraints, and market‑specific requirements to evolve without hard‑coding them into individual agents.

Responsibilities

• Own the end-to-end architecture of the agentic orchestration capability, including experience composition, cross-channel optimization, journey generation, execution, feedback, and continuous learning.
• Define how orchestration consumes customer signals, barrier insights, brand priorities, approved content, channel eligibility, consent, suppression rules, and engagement history.
• Establish clear boundaries and interfaces between insight generation, decisioning, journey orchestration, channel execution, and outcome measurement.
• Define the architecture of the agents, their responsibilities, tool access, decision rights, escalation paths, and interaction patterns.
• Translate commercial objectives and brand guardrails into configurable orchestration rules and testable agent behaviors.
• Ensure orchestration logic, source code, configurations, documentation, and operational knowledge are transferred to and owned by BMS.
• Build a sustainable, BMS‑owned orchestration capability by establishing engineering standards and enabling hands‑on knowledge transfer with the implementation partner, while maintaining architectural portability.

Job description

Bristol Myers Squibb is seeking a Director, Agentic Commercial Orchestration Architect to own the end‑to‑end orchestration architecture for a strategic program. You will shape technical direction with an implementation partner and ensure scalable, compliant, and explainable capability owned by BMS.

The role defines agent architectures, decisioning models, and channel execution, establishing standards, evaluation frameworks, and safe fallbacks while transferring knowledge to Bristol Myers Squibb.