Director of AI-Driven Commercial Orchestration

Bristol Myers Squibb; Princeton (NJ); On-site; USD 190,000 - 230,000; Full time

Job summary

Bristol Myers Squibb is seeking a Director, Commercial AI Orchestration Architect to own the end-to-end orchestration architecture for an enterprise agentic system. The role requires shaping technical direction with an implementation partner, ensuring scalability, compliance, and transfer of ownership to BMS.

You will define agent architectures, decisioning rules, and channel execution interfaces, delivering a sustainable, auditable, and explainable orchestration foundation across brands and

Responsibilities

• Own the end-to-end architecture of the agentic orchestration capability, including experience composition, cross‑channel optimization, journey generation, execution, feedback, and continuous learning.
• Define how orchestration consumes customer signals, barrier insights, brand priorities, approved content, channel eligibility, consent, suppression rules, and engagement history.
• Establish clear boundaries and interfaces between insight generation, decisioning, journey orchestration, channel execution, and outcome measurement.
• Define the architecture of the agents, their responsibilities, tool access, decision rights, escalation paths, and interaction patterns.
• Design the orchestration solution to support field calls, remote engagement, approved email, events, headquarters email, and third‑party channels.

Job description

Bristol Myers Squibb is seeking a Director, Commercial AI Orchestration Architect to own the end-to-end orchestration architecture for an enterprise agentic system. The role requires shaping technical direction with an implementation partner, ensuring scalability, compliance, and transfer of ownership to BMS.

You will define agent architectures, decisioning rules, and channel execution interfaces, delivering a sustainable, auditable, and explainable orchestration foundation across brands and