Director of Agentic Commercial Orchestration

Bristol-Myers Squibb Co; Princeton (NJ); On-site; USD 190,000 - 230,000; Full time

Job summary

Bristol Myers Squibb is leading a strategic shift toward an enterprise agentic orchestration capability to coordinate personalized engagement across field and non-personal channels. The Director, Agentic Commercial Orchestration Architect will own the end-to-end architecture and ensure scalable, compliant, and BMS-owned solutions across brands and channels.

The role defines agents, decisioning models, and channel-execution services, establishing engineering standards, evaluation frameworks, and

Qualifications

• Proven experience designing and delivering production-grade next-best-action, next-best-engagement, journey optimization, decisioning, or omnichannel orchestration platforms.
• Strong understanding of multi-agent architecture, including agent decomposition, orchestration patterns, shared state, context management, agent-to-agent handoffs, tool selection, failure handling, and human-in-the-loop controls.
• Experience designing agent tool access using APIs, event-driven integration, webhooks, and asynchronous messaging patterns.

Responsibilities

• Own the end-to-end architecture of the agentic orchestration capability, including experience composition, cross-channel optimization, journey generation, execution, feedback, and continuous learning.
• Define how orchestration consumes customer signals, barrier insights, brand priorities, approved content, channel eligibility, consent, suppression rules, and engagement history.
• Establish boundaries and interfaces between insight generation, decisioning, journey orchestration, channel execution, and outcome measurement.
• Define architecture of the agents, their responsibilities, tool access, decision rights, escalation paths, and interaction patterns.
• Translate commercial objectives and brand guardrails into configurable orchestration rules and testable agent behaviors.

Skills

Agentic orchestration

Multi-agent architecture

LangGraph

LangChain

Semantic Kernel

MLOps

Tools

LangGraph

Semantic Kernel

AutoGen

LangChain

Job description

Bristol Myers Squibb is leading a strategic shift toward an enterprise agentic orchestration capability to coordinate personalized engagement across field and non-personal channels. The Director, Agentic Commercial Orchestration Architect will own the end-to-end architecture and ensure scalable, compliant, and BMS-owned solutions across brands and channels.

The role defines agents, decisioning models, and channel-execution services, establishing engineering standards, evaluation frameworks, and