Director, NPI & GTM Readiness

ServiceNow; California; Hybrid; USD 166,000 - 290,000; Full time

Benefits offered by this job

Health plans

401(k) plan

Employee stock purchase plan

Donations matching

Flexible time off

Family leave programs

Job summary

ServiceNow is seeking a seasoned Operations Director to own NPI and GTM readiness across enterprise workflows. You will collaborate with Product Management, Monetization, Legal, Revenue, and Sales Ops to ensure smooth launches and scalable operations.

A proven track record in leading cross-functional teams and transforming processes for speed and quality is essential. The ideal candidate brings 10+ years of experience in SaaS, strong leadership, and a data-driven, customer-focused mindset to

Qualifications

• Master’s in Business, Product Management, or Operations required or equivalent.
• 10+ years of related experience in SaaS or product operations.
• Proven ability to launch SaaS offers and drive GTM readiness.

Responsibilities

• Lead NPI & GTM readiness for operations and refine processes.
• Work cross-functionally to align plans and manage risks for successful launches.
• Define and manage KPIs for operations success and drive improvement initiatives.
• Develop and execute detailed project plans with stakeholders.

Skills

Leadership

Cross-functional leadership

SaaS experience

Program management

Data analysis

Strategic thinking

Communication

Education

Master’s in Business/PM/Operations

Tools

CPQ

CLM

Dashboards

Job description

ServiceNow is seeking a seasoned Operations Director to own NPI and GTM readiness across enterprise workflows. You will collaborate with Product Management, Monetization, Legal, Revenue, and Sales Ops to ensure smooth launches and scalable operations.

A proven track record in leading cross-functional teams and transforming processes for speed and quality is essential. The ideal candidate brings 10+ years of experience in SaaS, strong leadership, and a data-driven, customer-focused mindset to