Director, MSP Growth & Customer Lifecycle

Calix; Northern (KY); Hybrid; USD 133,000 - 213,000; Full time

Job summary

Calix is seeking a Director, MSP Success to lead strategic programs that design and operationalize the customer lifecycle across Product, Sales, Marketing, Operations, Support, Education, Services and Renewals. You will translate strategy into executable operating models and drive end-to-end lifecycle enhancements to scale MSP growth.

This role requires 7+ years in related fields, a proven ability to lead cross-functional initiatives, and experience building MSP-focused customer success

Qualifications

• Experience shaping and scaling customer lifecycle programs across multiple functions.
• Proven ability to drive enterprise-wide initiatives and governance.

Responsibilities

• Translate strategic priorities into enterprise-wide initiatives and roadmaps.
• Drive cross-functional alignment across Product, Sales, Marketing, Services, Support, Operations, and Success.
• Establish governance, milestones, and accountability for scalable execution.
• Lead lifecycle transformation initiatives and define KPIs, dashboards, and reports.
• Collaborate with executive leadership to define long-term MSP growth strategy.

Skills

Customer lifecycle strategy

Program management

Cross-functional leadership

Data-driven insights

AI/analytics

Job description

Calix is seeking a Director, MSP Success to lead strategic programs that design and operationalize the customer lifecycle across Product, Sales, Marketing, Operations, Support, Education, Services and Renewals. You will translate strategy into executable operating models and drive end-to-end lifecycle enhancements to scale MSP growth.

This role requires 7+ years in related fields, a proven ability to lead cross-functional initiatives, and experience building MSP-focused customer success