Director, IT Systems & Operations

Shook, Hardy & Bacon L.L.P.; Kansas City (MO); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Retirement Plan

Paid Time Off

Job summary

Shook, Hardy & Bacon L.L.P. seeks an experienced IT Operations Manager to plan, direct, and oversee the firm’s systems operations across compute, virtualization, deployment, and support services.

The role collaborates with IT leadership to optimize performance, efficiency, and reliability while managing vendor relationships and budgeting for capacity planning. The position involves supervising staff, ensuring security and uptime, and providing after-hours support as needed to keep the firm’s

Qualifications

• Experience leading enterprise IT operations.
• Strong knowledge of compute, virtualization, OS deployment, patch management.
• Experience with disaster recovery planning and business continuity.
• Ability to manage budgets and vendor relationships.

Responsibilities

• Plan, direct, and oversee the firm's systems operations including compute, virtualization, access management, endpoint management, OS/app deployment, and patch management.
• Partner with IT leadership to recommend improvements, evaluate hardware/software/services, and manage vendor SLAs.
• Oversee telecommunications and audio-visual technologies and support continuity across offices and meeting spaces.
• Lead staff with coaching, performance evaluations, and work allocation; provide after-hours support when needed.
• Ensure security, availability, and reliability of systems and related services; maintain documentation and standards.
• Advise management on technology advancements and strategic recommendations.

Job description

Shook, Hardy & Bacon L.L.P. seeks an experienced IT Operations Manager to plan, direct, and oversee the firm’s systems operations across compute, virtualization, deployment, and support services.

The role collaborates with IT leadership to optimize performance, efficiency, and reliability while managing vendor relationships and budgeting for capacity planning. The position involves supervising staff, ensuring security and uptime, and providing after-hours support as needed to keep the firm’s