Computer Systems Operations Manager

Shook, Hardy & Bacon L.L.P.; Kansas City (MO); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Retirement Plan

Paid Time Off

Job summary

Shook, Hardy & Bacon L.L.P. seeks an experienced IT Operations Manager to plan, direct, and oversee the firm’s systems operations across compute, virtualization, deployment, and support services.

The role collaborates with IT leadership to optimize performance, efficiency, and reliability while managing vendor relationships and budgeting for capacity planning. The position involves supervising staff, ensuring security and uptime, and providing after-hours support as needed to keep the firm’s

Qualifications

• Experience leading enterprise IT operations.
• Strong knowledge of compute, virtualization, OS deployment, patch management.
• Experience with disaster recovery planning and business continuity.
• Ability to manage budgets and vendor relationships.

Responsibilities

• Plan, direct, and oversee the firm's systems operations including compute, virtualization, access management, endpoint management, OS/app deployment, and patch management.
• Partner with IT leadership to recommend improvements, evaluate hardware/software/services, and manage vendor SLAs.
• Oversee telecommunications and audio-visual technologies and support continuity across offices and meeting spaces.
• Lead staff with coaching, performance evaluations, and work allocation; provide after-hours support when needed.
• Ensure security, availability, and reliability of systems and related services; maintain documentation and standards.
• Advise management on technology advancements and strategic recommendations.

Job description

Responsible for planning, directing, and overseeing the firm's systems operations, including compute, virtualization, access management, endpoint management, operating system and application deployment, patch management, and related operational services. This role also provides oversight for telecommunications and audio-visual technologies.

Partners with IT leadership to recommend computer systems improvements, evaluate hardware, software, and service solutions, manage vendor relationships and service levels, support budgeting and capacity planning, and improve operational reliability, performance, and efficiency across the firm's technology environment.

Manages the development, implementation, operation, maintenance, and support of the firm's systems platforms, including compute, virtualization, storage, access management, endpoint management, operating system and application deployment, patch management, backup, and related operational services.

Provides oversight for telecommunications and audio-visual technologies and supports operational continuity across offices and meeting spaces.

Oversees hardware and software installations, upgrades, configuration, maintenance, and lifecycle planning to ensure systems perform in accordance with firm standards and vendor recommendations.

Maintains the security, availability, performance, and reliability of systems and related services.

Maintains assigned software applications and oversees the administration of associated interfaces.

Establishes and maintains written procedures, technical documentation, maintenance schedules, and operational standards.

Advises management on technology advancements, operational improvements, and strategic recommendations that support the firm's business objectives.

Evaluates hardware, software, programs, and services and recommends solutions, policies, and procedures for the day-to-day operation of systems and platforms.

Serves as a member of the firm's Disaster Recovery Team, with responsibility for operations support.

Assists with the area's annual budget and related planning activities.

Uses management skills to lead, train, motivate, and direct assigned staff, including work allocation, coaching, and performance evaluations.

Works, as required, outside of stated regular office hours and may be required to travel with minimal notice.

Attends training sessions concerning skill development and travels to these sessions as required.

Provides management with periodic status updates and project reports.

Remains available by firm-supplied smartphone to help resolve critical issues and facilitate system restoration when needed.

May be required to periodically provide after-hours support to computer users throughout the firm.

Communicates courteously and professionally by phone and in person, using effective communication skills.

Keeps supervisor informed of current issues and potential problems as they develop and seeks advice as needed.

Ensures that employees follow appropriate safety rules while carrying out all duties.

Benefits Statement

• Shook, Hardy & Bacon provides a competitive salary and comprehensive salary and benefits package for professional staff which includes medical, dental, vision, disability and life insurance, retirement plan with a generous contribution plan, and paid time off.