IT Operations & Training Specialist — Legal Tech Support

Lloyd, Gray, Whitehead & Monroe, P.C.; Birmingham (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Robust Law Firm is seeking an experienced IT and Training Support Specialist to handle technical challenges and serve as a trusted resource for clients. The role reports to the Firm Administrator and delivers IT user-level support across the firm.

Responsibilities include complex technical support, training on operating procedures, and guidance on business systems and tools for all staff, including legal assistants, paralegals, attorneys, and admin personnel.

Responsibilities

• This position is an IT user-level support position reporting to the Firm Administrator.
• Provides complex technical support, training on operating procedures and business systems/tools for all employees of the firm.
• Systems supported include word processing, timekeeping, billing, email, and practice management.
• Practice management includes calendaring, conflict checking, contact management, and document management.

Job description

Robust Law Firm is seeking an experienced IT and Training Support Specialist to handle technical challenges and serve as a trusted resource for clients. The role reports to the Firm Administrator and delivers IT user-level support across the firm.

Responsibilities include complex technical support, training on operating procedures, and guidance on business systems and tools for all staff, including legal assistants, paralegals, attorneys, and admin personnel.