Director of IT Operations

SHR Talent; Nashville (TN); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading consulting firm is seeking a highly experienced Director of IT Operations based in Nashville, TN. This strategic leadership role involves overseeing and scaling a multi-disciplinary IT Operations team, managing complex technical infrastructures, and ensuring operational excellence. Candidates should possess a Bachelor’s degree in Computer Science or a related field and have over 8 years of progressive leadership experience in IT Operations. Join to be part of a dynamic environment focused on continuous improvement and innovation.

Qualifications

• 8+ years of progressive leadership experience within IT Operations.
• Proven success managing multi-disciplinary teams and operational budgets.
• Strong technical background with hands-on experience in infrastructure, servers, cloud technologies, and backups.

Responsibilities

• Lead and develop a multi-disciplinary IT Operations team.
• Manage budgets, operational planning, staffing, and resource allocation.
• Ensure system reliability, performance, and scalability across environments.

Skills

Leadership

Technical understanding across networking and cloud

Budget management

Problem-solving

Education

Bachelor’s degree in Computer Science or related field

Tools

VMware

Microsoft 365

Monitoring tools

Job description

SHR Talent is partnering with a client in Nashville, TN who is seeking a highly experienced Director of IT Operations to lead and scale a rapidly growing IT organization. The Director of IT Operations will oversee infrastructure operations, Tier III engineering, and a newly formed network operations function. The Director of IT Operations will initially lead a team of four with planned growth to 8 – 10 team members within six months.

The Director of IT Operations is a strategic and hands‑on leadership role for someone who thrives in a fast‑moving environment, understands complex technical ecosystems, has the ability to stay current with emerging technologies and industry best practices, and excels at building high‑performing teams and processes.

Responsibilities:

• Lead and develop a multi-disciplinary IT Operations team, including infrastructure engineering, Tier III escalation, and a new Network Operations Center (NOC)
• Scale the team to meet organizational growth and evolving technical needs
• Strong conceptual understanding across networking, cloud, Citrix, storage, and operations
• Oversee operational performance, process improvements, and technical excellence across all functions
• Manage budgets, operational planning, staffing, and resource allocation
• Direct the design, maintenance, and optimization of servers, storage, VMware, Microsoft cloud technologies, and related infrastructure
• Serve as a technical thought leader capable of guiding hands‑on engineers and resolving complex issues
• Ensure system reliability, performance, and scalability across on‑premise and cloud environments
• Build and manage a new NOC responsible for monitoring, alerts, proactive issue identification, and system stability
• Implement tools, metrics, and playbooks to drive visibility and automated response capabilities
• Lead the highest level of technical escalation for service desk and operations teams
• Ensure effective root cause analysis, advanced troubleshooting, and timely resolution of complex incidents
• Partner with IT leadership on operational strategy, roadmaps, and cross‑team alignment
• Communicate complex technical concepts clearly to both technical and non‑technical stakeholders
• Drive a culture of accountability, innovation, and continuous improvement

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience
• 8+ years of progressive leadership experience within IT Operations
• Proven success managing multi-disciplinary teams and operational budgets
• Strong technical background with hands‑on experience in infrastructure, servers, VMware, cloud technologies, and backup and recovery solutions
• Expertise with Microsoft 365 and system monitoring tools