Director, Health Plans — Growth & Retention (Remote)

Harris Computer; Tennessee; Remote; USD 120,000 - 135,000; Full time

Benefits offered by this job

Career growth

Medical, dental, and vision benefits

Vacation & personal days

Employee stock ownership

RRSP program

401k + matching

Community involvement

Flexible work arrangements

Job summary

Harris Computer seeks a Director, Health Plans to own the full account relationship for assigned health plan clients, serving as both account executive and day-to-day success owner. This hands-on role requires running own accounts, building analyses, and acting autonomously in a fast-moving environment.

You will manage client needs, drive growth and retention with no dedicated support layer, travel 5-10% annually, and collaborate on webinars to boost product knowledge while translating technical

Qualifications

• Bachelor's degree in Business, Marketing, Computer Science, Data/Analytics or a related field
• Analyst-caliber background with ability to work directly with data (e.g., Excel, SQL, BI tools) to build account insights independently (1-3 years)
• Startup or lean, high-ownership environment experience (1-3 years)
• Proven experience as an Account Executive, Customer Success Manager, or similar client-facing role with relationship and commercial outcomes (2-4 years)
• Proven communication, negotiation, and interpersonal skills
• Ability to translate technical concepts into client-friendly terms
• Results-driven with focus on customer satisfaction and retention

Responsibilities

• Serve as the primary point of contact for an assigned book of health plan accounts and develop client relationships
• Understand each client's strategic targets, book of business, and operations
• Increase engagement with proactive check-ins and identify opportunities for additional services
• Independently build account-level analyses behind recommendations (enrollment, portfolio data, sizing, client materials)
• Facilitate or host webinars to enhance product knowledge for customers
• Monitor renewals and engage with clients to secure renewals

Skills

Excel

BI tools

Data analysis

Communication

Negotiation

Interpersonal skills

Account Executive experience

Customer Success experience

Education

Bachelor's degree in Business/Marketing/CS/Data Analytics

Tools

SQL

CRM tools

Job description

Harris Computer seeks a Director, Health Plans to own the full account relationship for assigned health plan clients, serving as both account executive and day-to-day success owner. This hands-on role requires running own accounts, building analyses, and acting autonomously in a fast-moving environment.

You will manage client needs, drive growth and retention with no dedicated support layer, travel 5-10% annually, and collaborate on webinars to boost product knowledge while translating technical